Terms and Conditions

Effective Date: 09/12/25

1. About Us

These Terms and Conditions govern the purchase and use of online courses, training programmes, and services provided by:

Becky Walsh Ltd trading as Council Culture
33 Clifton Road
Weston-super-Mare
North Somerset
BS23 1BN

Email: [email protected]

Becky Walsh Ltd is registered in the United Kingdom and registered with the Information Commissioner’s Office (ICO).

By accessing our website, purchasing a course, or participating in our services, you agree to these Terms and Conditions.

2. Our Services

Council Culture provides:

• Online training courses

• Professional development programmes

• Consultancy and advisory services

• Live and recorded training sessions

• Workshops and events

Courses may be delivered via Thinkific or other digital learning platforms.

When you purchase a course, you are granted access to the training materials according to the terms outlined below.

3. Course Access

When purchasing an online course:

• You will receive access through our learning platform.

• Access details will be provided via email.

• Access is personal to you and must not be shared with others.

• Course access duration will be specified on the course sales page.

We reserve the right to suspend or terminate access if these terms are breached.

4. Account Responsibility

If you create an account to access courses:

You agree to:

• Provide accurate information

• Keep login details confidential

• Notify us of any unauthorised access

You are responsible for all activity conducted through your account.

5. Payment Terms

Course fees must be paid in full at the time of purchase unless a payment plan is offered.

Payments may be processed through third-party providers including:

• PayPal

• Stripe

• BACS

• Other authorised payment providers

We do not store full payment card details.

Failure to complete payment instalments may result in suspension of course access.

6. Refund Policy

Due to the digital nature of our courses, refunds are generally not provided once course access has been granted unless:

• Required under UK consumer law

• The course has been materially misrepresented

• A specific refund policy is stated on the course sales page

Where refunds are offered, the conditions will be clearly stated at the point of purchase.

7. Intellectual Property and Copyright

All course materials and content are the intellectual property of Becky Walsh Ltd trading as Council Culture.

This includes, but is not limited to:

• Course videos

• Training materials

• Workbooks

• Written content

• Slide presentations

• Frameworks and methodologies

• Templates and resources

• Website content

• Branding and logos

All materials are protected by UK copyright and intellectual property laws.

7.1 Licence to Use Course Materials

When you purchase a course, you are granted a non-exclusive, non-transferable licence to access and use the materials for your personal or internal professional development only.

You may not:

• Copy or reproduce course materials

• Share course login details

• Upload course content to other platforms

• Record or distribute course sessions

• Sell, license, or redistribute materials

• Use course content to create competing training programmes

Unauthorised use may result in:

• Immediate termination of access

• Legal action where appropriate

8. Acceptable Use

Users must not:

• Use the platform in any unlawful manner

• Attempt to gain unauthorised access to systems

• Share abusive or harmful content in discussions or community spaces

• Interfere with the operation of the course platform

We reserve the right to remove users who violate these rules.

9. Course Content Disclaimer

Our courses and training programmes are designed for professional learning and development purposes.

While we aim to provide accurate and useful information:

• Course materials are provided for general guidance

• They do not constitute legal or professional advice

• Users are responsible for how they apply the information

Becky Walsh Ltd is not liable for decisions made based on course content.

10. Availability of Services

We aim to ensure our website and courses remain accessible at all times.

However, we cannot guarantee uninterrupted access due to:

• Technical maintenance

• Platform outages

• System upgrades

• Circumstances outside our control

We are not liable for temporary service interruptions.

11. Limitation of Liability

To the fullest extent permitted by law, Becky Walsh Ltd shall not be liable for:

• Indirect or consequential loss

• Loss of profits or business opportunity

• Loss of data

• Reliance on course materials

Nothing in these terms limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot legally be excluded.

12. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy.

The policy explains:

• What personal data we collect

• How it is used

• Your rights under UK GDPR

The Privacy Policy is available on our website.

13. Changes to Courses or Services

We reserve the right to:

• Update course content

• Modify training materials

• Improve course delivery

• Replace or update modules

These changes are made to maintain course quality.

14. Termination of Access

We may suspend or terminate course access if:

• These Terms are breached

• Payment obligations are not met

• Misuse of course content occurs

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

16. Contact Information

For questions about these Terms and Conditions, please contact:

Becky Walsh Ltd trading as Council Culture

33 Clifton Road
Weston-super-Mare
North Somerset
BS23 1BN

Email: [email protected]