60% discounts for purchases of 10 seats

For councils or organisations, simply enter 10 (places) at the checkout, and a 60% off discount will be automatically applied. Bringing the course for 10 people to a total of £480.00. We believe the whole council needs access to education for inclusion. Access to the course is for one year. 

Ideal for Proactive Councils

Suited for councils looking to establish standards proactively to prevent issues. The focus is on how people communicate, regulate emotion, and work together, even with different political leanings.

It is particularly suited to:

* Councils that have signed or are about to sign the Civility and Respect Pledge. * New councils or post-election resets. * Councils with new clerks or chairs. *Smaller Parish Councils who might not have the budget for in-person training.

Practical and Preventative

Delivers practical and structured training to create a culture of civility and respect.  A psychologically informed course that strengthens leadership, supports professionalism and builds councils that can disagree well and function effectively.

About the Course

This course goes beyond policy and compliance. It explores the human dynamics that shape behaviour inside councils. Why meetings escalate. Why email tone shifts. Why debate turns personal. And how repair becomes possible. Grounded in psychology and real council experience, this training is for everyone within the council. It helps members, clerks and officers understand how group behaviour works under pressure. It connects the principles of the Code of Conduct to everyday communication, power dynamics and emotional regulation. Participants will learn how to: • Debate strongly without damaging relationships • Recognise and interrupt escalation patterns • Set clear behavioural boundaries • Repair after rupture rather than entrench division • Create a culture of safety, inclusion and shared responsibility It is practical, psychologically informed development that strengthens leadership, restores professionalism and builds councils that can disagree well and function effectively.

About the Creator

Becky Walsh is the founder of Council Culture, a specialist training and advisory business supporting UK town, community and parish councils. Becky brings together psychology, behaviour, communication and lived experience in local government and has been a trainer for the SLCC for almost a decade. She works with officers, clerks, councillors and chairs to create shared language, clear standards and calmer ways of handling pressure, disagreement and public scrutiny. Becky is a qualified counsellor and coach, with a background in communications, training and performance. She translates complex psychological ideas into plain English and practical action that works inside real council settings.  Council Culture training is known for being human, grounded and effective. Participants understand why behaviour happens, how power dynamics show up, and what to do differently next time. This leads to better meetings, clearer decision making and healthier working relationships. Council Culture delivers training online and in person across the UK, including civility and respect, creating a strategy, communications and engagement, leadership under pressure and culture reset work. These online courses are designed to give councils accessible, practical learning they can return to again and again.  www.councilculture.uk

Course Curriculum

5 Chapters · 13 Lessons

  1. 1

    Welcome to the course

    1. (Included in full purchase)

      Opening Welcome

  2. 2

    Introduction To The Human Dynamics of Council Culture

    1. The Council Culture Behaviour Loop. Free preview
    2. Why Civility and Respect is important in the bigger picture Free preview
    3. (Included in full purchase)

      Why do councils become challenging?

  3. 3

    Behavioural Dynamics in Councils - Why it matters

    1. (Included in full purchase)

      What makes good people become challenging?

    2. (Included in full purchase)

      Handout - What makes people become challenging

    3. (Included in full purchase)

      The Drama Triangle in council relationships

    4. (Included in full purchase)

      Why psychological safety is vital for a successful council

    5. (Included in full purchase)

      How to rupture and repair

  4. 4

    The Code of Conduct. Protecting Democracy and Council Culture

    1. (Included in full purchase)

      Decoding the Code of Conduct

    2. (Included in full purchase)

      Public Relations - Working alongside tricky members of the community

    3. (Included in full purchase)

      The Code of Conduct Self Check

  5. 5

    Sustaining a Respectful Culture

    1. (Included in full purchase)

      Building a council culture

What People Are Saying

Discover how this training is making a difference and empowering councils to handle challenges effectively.

Trevor Austin
This training was in person.
Trevor Austin

Counsellor Reform UK, Bedlington

From in person training
Penny Berry

Councillor

There's nothing more important than the community we serve.

How to enrol. Buy an individual course for one at £120.00. Or type 10 (places) at the checkout and get 60% off for places. Bringing the course for 10 people to a total of £480.00. We believe the whole council needs access to education for inclusion. One-year access period.

£120.00

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